Booking.com by Chiel

German Hotels suing booking.com

The German Hotel Association supports a class-action lawsuit brought by around 2,000 hotels against Booking.com at the Berlin Regional Court. The suit claims that, since 2004 at the latest, the booking portal has applied best-price clauses with which it prohibited affiliated hotels from offering rooms at lower rates through any other distribution channel. With these […]

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hospitality concepts by Chiel

Nailing it: Authentic Luxury

Our consumption patterns have greatly evolved, and luxury hospitality hasn’t been spared from this change. A couple of years ago the five-star hotel market was dominated by hotel chains that standardized their offers no matter where the hotel was. The approach was institutionalised. Customers now are seeking authenticity, real experiences and a true connection. We […]

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